What do I need to subscribe? - + You need any decoder with an Irdeto 2 cam in addition to one of our viewing cards and the subscription fees. What is the available payment methods? - + The payment methods available for renewal are: Through our website (Here) Through our mobile application: Android Application download Now IPhone Application download Now Through our main branches. (Cash Payments, Credit Card) Through Fawry outlets or Aman Network or Bee or Momken Network. (Cash Payments) Through our dealers branches. (Cash Payments) Through Commercial International Bank (CIB) branches, Account Number: 100015679012. (Cash Payments) What Channels do I get when I subscribe to ART Channels? - + We have total 5 channels: 1-AFLAM 1 2-AFLAM 2 3-Hekayat 1 4-Hekayat 2 5-Cinema Can I use the same decoder or viewing card for OSN, beIN or Abu Dhabi sports subscription? - + Your viewing card can only be used for our channels while it depends on the model of your decoder so you will have to check with our customer support. I can’t find the ART channels on my decoder what can I do? - + You can try re-tuning the channels using the steps in our Help section. Or you are most welcome to contact our customer support 24/7. I need someone to come over to install/check my system as I am facing some technical problems? - + For Greater Cairo Residents, you are most welcome to contact our maintenance department 0225192668 anytime 9 to 5 Sunday to Thursday. For other areas, kindly contact our customer support 24/7, or contact the nearest authorized distributor. I have already paid my subscription but I cannot view the channels and getting one of these errors on my screen “E101-4, E30-4, E19-4, E133-4OR E108-4,E-16,E-30” what am I supposed to do? - + You can try re-sending the decoding signal using CNE application while you are tuned to any of our coded channels and it should be solved within 10 minutes. In case you are still facing the same problem you are most welcome to contact our customer support 24/7. Where can I find the schedules for my favorite programs? - + You can check this link
How To Subscribe to beIN? - + You can call us on our customer service number: 16162. Visit our CNE Showrooms or our Authorized dealer network. What are the payment methods available? - + The payment methods available for renewal are: Through our website (Here) Through our mobile application: Android Application download Now IPhone Application download Now Through our main branches. (Cash Payments, Credit Card) Through Fawry outlets or Aman Network or Bee or Momken Network. (Cash Payments) Through our dealers branches. (Cash Payments) Through Commercial International Bank (CIB) branches, Account Number: 100015679028. (Cash Payments) Where I can find CNE Showrooms and Authorized Dealer ? - + You can find our CNE Showrooms Here and our Authorized Dealers Here How can I register my smartcard on the web site? - + Through this link I have bought beIN decoder from another country rather than Egypt, can I use it for Egypt subscription? - + No, you can't , you have to buy the decoder and the subscription from Egypt. How can i get the CSSN from the decoder menu? - + To get the CSSN of your decoder, it depends on your decoder type, please visit our help instructions and download the relevant decoder manual from here Which sports events will be broadcasted on our channels? - + All information available on website
How To Subscribe to OSN? - + You can call us on our customer service number: 0238276666. Visit our CNE Showrooms or our Authorized dealer network. Send us your request through our website. Or you can send us your name and phone number here and we will contact you shortly What are the Available Methods of payment to subscribe? - + Credit card Contracts: "Contract is applicable for Auto-renewal" Monthly Payment: The monthly payment option available with 1 year contract and we will deduct the amount from your credit card on a monthly basis, with no option for cancellation within the first year. One Shot Payment: You have the option to subscribe for 1 year or 6 month contract and we will deduct the appropriate amount from your credit card. Cash Payment: You have the option to subscribe for 1 year or 6 months’ contract by paying the package fees in cash. Where I can find CNE Showrooms and Authorized Dealer ? - + You can find our CNE Showrooms Here and our Authorized Dealers Here How can I order OSN Cinema ? - + OSN Cinema its pay per view channel which showcase the best and latest Hollywood movies first and without commercial breaks from our exclusive deals with the leading Hollywood studios including Paramount, Sony Pictures, Universal and Disney. Call our customer service number: 0238276666 to activate the Movie. What is OSN Store? - + OSN Store is your go-to place to buy, rent or pre-order the latest western, Arabic, Bollywood & Pinoy Movies. You can build and own your digital library and watch it at your own convenience . Why we are doing this change in channels? - + Making our content offering more relevant to our customers will drive engagement. Our long term vision is a fully-digital world – we want to help drive & educate customers on the benefits and improved experience of our digital offering. Our brand needs to evolve with our customer so we need to stay relevant and fresh. We have a new vision for 2019 and with that a new look & feel for our brand – we need to refresh our identity to reflect this change for our customers