خدمه عملاء - (كود الوظيفة: CSR01)
التاريخ: الثلاثاء 13, يوليو, 2021 - نوع الوظيفه: Full Time - المستوى الوظيفى: مبتدا - الموقع: مدينة الإنتاج الأعلامى السادس من أكتوبر
المهام و المسؤليات:
- Handling customer inquiries (Voice & face to face).
- Provide customers with excellent service and accurate information.
- Managing large amounts of inbound and outbound calls in a timely manner.
- Following call center “scripts” when handling different topics.
- Identifying customers’ needs, clarify information, research every issue and providing solutions.
- Providing courteous and professional phone support to callers.
- Updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
متطلبات الوظيفة:
Age starting 21 years
and not more than 30 years
Bachelor degree is a must
Very good in English
Good appearance
Excellent communication & problem solving skills
Military service status (Completed or Exempted)
Ability to work under pressure
Ability to work on shift basis
Greater Cairo residence is a must
المميزات:
Transportation
Social insurance
Medical insurance
Annual profit share