إتصل بنا:
ART: 19300
beIN: 16162
OSN: 0238276666

خدمه عملاء - (كود الوظيفة: CSR01)

التاريخ: الثلاثاء 08, مايو, 2018 - نوع الوظيفه: Full Time - المستوى الوظيفى: مبتدا - الموقع: مدينة الإنتاج الأعلامى السادس من أكتوبر


المهام و المسؤليات:
  • Handling customer inquiries (Voice & face to face).
  • Provide customers with excellent service and accurate information.
  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions.
  • Providing courteous and professional phone support to callers.
  • Updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
متطلبات الوظيفة:
Age starting 21 years
Bachelor degree is a must
Very good in English
Good appearance
Excellent communication & problem solving skills
Military service status (Completed or Exempted)
Ability to work under pressure
Ability to work on shift basis
Greater Cairo residence is a must
المميزات:
EGP 3000 net salary + benefits
Transportation
Social insurance
Medical insurance
Meal allowance
Night shifts allowance
Overtime allowance
Annual profit share
Ongoing development programs
Internal department vacancies
 
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