الشركة المصرية للقنوات الفضائية

خدمه عملاء - (كود الوظيفة: CSR01)

التاريخ: الثلاثاء 18, أغسطس, 2026 - نوع الوظيفه: Full Time - المستوى الوظيفى: مبتدا - الموقع: مدينة الإنتاج الأعلامى السادس من أكتوبر

Handling customer inquiries (Voice).
Provide customers with excellent service and accurate information.
Managing large amounts of inbound and outbound calls in a timely manner.
Following call center “scripts” when handling different topics.
Identifying customers’ needs, clarify information, research every issue and providing solutions.
Providing courteous and professional phone support to callers.
Updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.